Lightning Bugg Transcription

WHAT OUR CLIENTS ARE SAYING

​​

"Cognito Research has decades of experience conducting global research for Fortune 100 clients.  We have used Lightning Bugg for over ten years. Their attention to detail, thoroughness with industry standards, and the ability to work with all types of technology are why it’s been an easy choice to utilize Lightning Bugg’s service."

-Barry Adams, Cognito

​

"Having Lightning Bugg prepare transcription notes from my qualitative research sessions is like having a secret weapon.  To be sure, many facilities provide similar services, but word-for-word transcripts are unwieldy and most note-takers don’t have the sensitivity to capture the important moments.  Susan’s team finds the perfect balance, delivering all the key learnings without all the clutter.  Lightning Bugg doesn’t just transcribe the audio files, their people seem to really understand what the respondents are talking about."

-Cliff Scott, The Scott Group

​

"As a moderator with over thirty years of experience, there are  two attributes I demand from a transcription service and those are accuracy and speed.  I have used a number of services which claim to deliver both, but it wasn't until I started using Lightning Bugg that I appreciated the difference between those that merely claim it and the one service that I have been fortunate to find that truly "lives" it.  Other services typically have to sacrifice accuracy in order to deliver the product in a timely fashion.  If you are lucky enough to work with Lightning Bugg Transcription no such accommodation is necessary.  If Susan and her team commits to a schedule there will be no deviation – you will receive the transcript you requested on time and it will be accurate to the last word, comma and period. 

 

I said I demand "accuracy" and "speed" and I am willing to pay for these critical deliverables.  I don't, however, demand a highly competitive price when I receive both because I feel it's worth a little more to secure them.  You might, however, be interested to know that you will gain these benefits without having to pay more than typical industry rates.  You'll receive a premium experience from  Lightning Bugg Transcription but you won't have to pay a premium price for the pleasure.

 

You'll also gain something else, and that's exemplary customer service.  I don't demand that the personnel I encounter at  Lightning Bugg be an absolute delight to work with, but they are, and that, quite frankly, is yet another reason to consider them as your transcription service.  Being professional AND highly-personable is an arresting combination nowadays.

 

So, if you are seeking all of these wonderful qualities in a transcription service I strongly encourage you to contact Lightning Bugg Transcription."

-Paul Jones, Kernel Research

​

“I had to go through a long journey of bad and mediocre transcription services before I met Susan.  I work in energy technology in market research.  More specifically, I hired Susan's transcription services to transcribe focus groups that I had moderated.  These groups were usually product-development-based for electrical distribution products and therefore quite technical.  Focus group participants were consultant engineers, design engineers, electrical engineers, software engineers, facility engineers, electrical contractors, etc.  Susan's team was the first to really tackle the technical vocabulary in the discussions.  It was tough but they got better and better at it.  No other service came close."  

​​-Marc Witham, Product Innovation, S&C Electric Company

 

"I have worked with Susan for a long time now. Not only does she deliver high-quality transcripts with a fast-turn around, but she is detail-oriented, and often provides good feedback on how to streamline processes. In addition, she is flexible and an all-around delight to work with."

-Ariel Herrlich, Skim Market Research

​

“I've worked with Sue and her team for over six years.  They were always cheerful, accommodating, and did a great job.  And when we had unusual requests, they met them.  They clearly care a lot about professionalism and making their clients happy.  I highly recommend Lightning Bugg Transcription!”
-Laurie Kersten, Qualitative Research Consultant

​

"I have worked with Susan Bugg and her team at Lightning Bugg Transcription over many years of qualitative research, and have always been happy with the professionalism and quality of their transcription and notes services. From last minute requests with tight deadlines, to involved and complicated projects, Susan and her team can be counted upon to do it all. I would highly recommend her services!"

-Chris Brandewie, Marketing Consultant

​